Terms & Conditions

Here's how booking works, step by step.

• Choose an available time slot on our website and make a booking.
• Transfer the deposit (50%) to the bank account or FPS details provided.
• If payment isn't confirmed within 24 hours, your booking is automatically cancelled and the slot is released for others to book.
• After paying, send your pay slip via WhatsApp — your booking is only confirmed once we've verified this.
• The remaining balance (50%) must be paid in full before your shoot starts.

Your rental fee covers the space and equipment included as standard. Anything else (photographer, assistant, lighting support, retouching, etc.) is a separate service, not part of the rental. See 2. Available Equipment for what's included and what costs extra.

Commercial shoots (advertising, branded content, product or campaign work, etc.) are priced differently from personal or portfolio bookings. Please let us know at the time of booking if your shoot is commercial, so we can apply the right rate.

Payments are non-refundable except as described in "6. Rescheduling & Cancellations". If your actual use turns out to be commercial when booked as personal (or otherwise differs from what you declared), we may charge the price difference or end your session.

Equipment included in your base rental.

Everything except the tethering monitor and fridge drinks is included in your base rental fee. Let us know if there's other equipment you'd like priced separately.

Items on the shelves are personal belongings, not studio equipment — please don't use them.

• You may enter 10 minutes before your booked time.
• Want to start earlier and have that time count toward your session? Just let us know in advance.
• You must pack up and leave within 10 minutes after your session ends.

• No refunds for no-shows.
• Overtime is billed in 30-minute blocks (HK$250 per 30 min). Booking a little buffer makes for a more relaxed shoot.

• Please tidy up and return equipment/props to their original spots after use. A cleaning fee may apply if the space is left messy.
• Please avoid glitter, coloured liquids, paint, sand or other materials that are hard to clean up. If they cause a mess, you'll be charged for the actual cleaning cost.
• Drinks in the studio fridge are all paid items. Please pay before taking one out.
• The following are not allowed. If we catch it, we may ask you to leave immediately with no compensation:
  • Smoking or open flames
  • Sexual activity
  • Working at heights over 1.8m
  • Bringing pets without prior arrangement
  • Exceeding the maximum headcount

Insurance does not cover injuries caused by your own negligence.

Please handle equipment with care. How responsibility is shared depends on what caused the damage:

• The amount owed is based on a certified repair quote, or current market replacement cost if repair isn't possible.
• Please check equipment condition when you arrive. Anything not reported at check-in is assumed to have happened during your session (we can check CCTV if needed).
• If you notice damage, tell us right away — hiding or ignoring it may be treated as intentional damage.
• We're not responsible for damage to or loss of your own personal gear (camera, lenses, etc.).
• Insurance does not cover injuries caused by your own negligence.

Rescheduling and cancellation fees depend on how close it is to your booking date.

• 14+ days before — free to reschedule or cancel
• Within 14 days — 30% fee on the deposit
• Within 7 days — 50% fee on the deposit
• Within 3 days (72 hours) — deposit is non-refundable

• We'll only waive the fee for rescheduling when Typhoon Signal No. 8 or above, or the Black Rainstorm Warning, is in effect. (Other signals or warnings don't qualify.)
• If bad weather hits after your session has already started, your rental fee is charged as normal — no refund or extra time is given.

• Unless caused by our intentional act or gross negligence, we're not liable for injury to you or your guests, or for loss/damage to personal belongings.
• Natural light varies with weather and season — this is outside our control and we're not responsible for it.
• Please check camera-to-trigger compatibility beforehand. We can't offer refunds if incompatibility affects your shoot.
• We run CCTV to verify entry/exit times and to investigate theft or damage. Footage is kept only as long as necessary for that purpose, then securely deleted.

Under Hong Kong's Personal Data (Privacy) Ordinance (PDPO), there's no fixed retention period — footage is kept only as long as needed, in line with the law's own principle.

• We're not responsible for lost or left-behind items. If we do find something, we'll hold it for 3 days — if unclaimed, it will be disposed of.
• Copyright in your photos belongs to you.
• If we'd like to use studio photos for our own promotion, we'll ask for your separate consent first.

• If you seriously breach these terms, we may end your session without notice and restrict future bookings.
• These terms are governed by Hong Kong law, and any disputes will be resolved in the Hong Kong courts.
• These terms may change from time to time — we'll notify you in advance.
• Questions? Reach us anytime at shuttermeofficial@gmail.com or +852 9432 4820.