ShutterMe
Terms & Conditions
Please read carefully before making a booking.
01
Booking & Payment
- The booking will be confirmed upon receipt of a 50% deposit of the total session fee.
- The deposit is strictly non-refundable.
- The remaining balance must be paid in full before the session begins.
- The session will commence only after payment has been received and confirmed.
- ShutterMe reserves the right to postpone or cancel the session if payment has not been completed.
02
Rescheduling & Cancellation
- Rescheduling requests should be made at least 14 days prior to the scheduled session date.
- Rescheduling requests made less than 14 days before the session may be accommodated subject to studio availability and will incur a HK$500 rescheduling fee.
- Cancellations are permitted at any time; however, all deposits are non-refundable.
- Clients who arrive more than 20 minutes after the scheduled session time without prior notice will be considered a no-show. The session will be cancelled and the full deposit will be forfeited.
- In the event that a Black Rainstorm Warning or Typhoon Signal No. 8 (or above) is in force 2 hours before the scheduled session time, the session will be rescheduled at no additional charge. If the warning or signal is issued within 2 hours of the session, we will contact you directly to discuss available options.
03
Session Guidelines
- It is recommended to arrive at least 10 minutes before your scheduled session time.
- Clients arriving late will still be required to finish the session within the originally scheduled time slot.
- Delayed arrival does not extend the booked shooting time.
- Additional shooting time may be available upon request, subject to studio availability and additional charges.
- Sessions are limited to one location and do not include multiple site transfers unless otherwise agreed.
- A maximum of one accompanying guest is permitted unless approved in advance.
04
Image Selection & Delivery
- All captured images will be shared via an online link within a maximum of 30 days of the shooting date for selection purposes.
- Preview images are provided for selection only and are not final edited images.
- Clients must submit their selected file names (e.g., SHG103212) within a maximum of 14 days of receiving the preview gallery.
- Final retouched images will be delivered within a maximum of 60 days after selections have been received.
- All delivered images are provided in JPG format only.
- RAW files are not included and will not be provided.
- Unedited images, rejected images, and contact sheets are not included.
05
Retouching Policy
- Basic retouching is included according to the selected package.
- Additional retouched images beyond the package allowance are available at an additional charge.
- Requests that significantly alter body shape, facial structure, or overall appearance may be declined at the photographer's discretion.
06
Wardrobe & Preparation
- Clients are encouraged to prepare outfits, accessories, and makeup suitable for their desired concept.
- The studio provides a limited selection of sample outfits, a hair dryer, and basic makeup items for convenience.
- Availability of studio-provided items is not guaranteed and may vary depending on condition and prior bookings.
- For hygiene reasons, clients are encouraged to bring their own makeup products when necessary.
- ShutterMe is not responsible for any loss or damage to personal belongings.
07
Artistic Style
- By making a booking, clients acknowledge that they are familiar with and accept ShutterMe's photographic and retouching style.
- Final images will be edited and delivered according to the photographer's artistic judgment and professional standards.
08
File Storage
- Final images will be archived for 30 days after delivery.
- ShutterMe is not responsible for any file loss after the storage period.
- Clients are strongly encouraged to maintain their own backup copies.
09
Studio Usage & Liability
- Clients are responsible for any damage caused by themselves or their guests to studio facilities, furniture, equipment, or props.
- Repair or replacement costs may be charged accordingly.
10
Copyright & Image Usage
- All copyrights remain the property of ShutterMe.
- Images may be used for ShutterMe's portfolio, website, social media, and promotional materials.
- Clients who do not wish their images to be used for portfolio purposes must notify ShutterMe prior to the session.
- Commercial use of the images requires prior written consent and may be subject to additional licensing fees.
- Clients may not apply excessive AI alterations, facial modifications, or filters and publish the images under ShutterMe's name without prior consent.
11
Force Majeure
- In the event of severe weather, natural disasters, illness, government restrictions, or other circumstances beyond reasonable control, the session may be rescheduled without penalty.
12
Satisfaction & Refund Policy
- Photography is a creative service. Differences in personal preference regarding style, posing, or editing do not constitute grounds for refunds.
- By booking a session, clients acknowledge that they have reviewed and accepted ShutterMe's portfolio and artistic style.
- Refunds will not be issued based on subjective dissatisfaction with the final images.
